Insurance, Payment & Policies
Clear expectations so your care is focused, efficient, and supportive.
Policy Highlights
- 48-hour notice required for cancellations or rescheduling
- Payment is due at the time of scheduling (or at time of service, per your booking system)
- Superbills available for out-of-network reimbursement requests (coverage not guaranteed)
Payment Methods
Payment is due at the time of scheduling (or at the time of service, depending on your booking system).
- ccepted options:
- Credit / debit card
- HSA / FSA cards (when applicable)
- Receipts available upon request
- Programs, lab testing, and supplements are purchased separately unless explicitly included.
Insurance (Out-of-Network)
I do not bill insurance directly. If your plan includes out-of-network benefits, you may request a superbill for potential reimbursement.
Important notes:
- Reimbursement is not guaranteed and depends on your individual plan
- Please contact your insurer to confirm coverage and requirements
- We can provide the documentation needed for your submission when appropriate
Appointment Length
- Initial visit: typically 60 minutes
- Follow-up visits: typically 40 minutes
- Complex cases may require additional time (discussed in advance)
Telehealth visits are typically via Zoom, with phone/FaceTime available when needed.
Cancellation and Rescheduling
Your appointment time is reserved exclusively for you. To respect that time, and to make openings available to others, the following policy applies:
- Please provide at least 48 hours’ notice to cancel or reschedule
- Cancellations or changes made within 48 hours may be charged a fee
- No-shows may be charged the full visit fee
- If you are ill or experiencing an emergency, contact us as soon as possible—we will do our best to accommodate
Late Arrival Policy
If you arrive late, your appointment may still end at the scheduled time to respect other patients. If we cannot complete the visit, rescheduling may be required.
Programs, Labs, and Supplements
Programs, lab testing, and supplements may be recommended based on your goals and clinical needs.
- Lab testing may have separate costs depending on the lab and panels ordered
- Supplements and herbs are purchased separately (often through Fullscript when recommended)
- Programs and coaching packages are priced separately unless bundled
Between-Visit Communication
If you have questions between visits, we’ll help you choose the right next step.
- Administrative questions: admin@drkeribrown.com
- Clinical questions: may require a scheduled follow-up visit depending on complexity
- If using a patient portal (CharmHealth), messaging there is often the fastest option
Important
Information provided through this website, forms, programs, or consultations is for educational purposes and does not replace emergency medical care. If you are experiencing urgent or life-threatening symptoms, call local emergency services.
Questions?
–Contact us, and we’ll help you schedule the right visit or clarify policies.
- Phone: 719-423-0306
- Email: admin@drkeribrown.com